Camran Fzo

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Verified Reviewer
| map-marker Seattle, Washington

Payment flagged by my bank As corrupted

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My old bank (no longer as of 10/10/224 as Huntsmart charge was flagged as a corrupted charge. Unable to contact a human being via listed phone number.

I called the listed number for customer service and someone other than Huntsmart answered and told me I had to wrong number even though it was the same

CS num on huntsmart account webpage . WTF My card listed on my account was canceled by my now old bank.

I'm considering closing this cell cam because I'm unable to get a customer service person on the phone . Inaddition pics quality are less than expected and do not compare to other trail cams I've purchased in the past.

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User's recommendation: Have working number listed.

Boleslaus Ivx
map-marker Houston, Texas

Electric motor for my deer feeder is out of stock for over a year

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Purchased deer feeder 3 years ago from academy. Replaced The motor 2 years ago.

Motor went out again 1 year and 3 months ago.

The motor is out of stock for over a year. Not sure what the problem is but will buy new deer feeder from different company.

Motor # is ele-cf0003

Academy is a great company but not for deer feeders

Reggie Thomson

713 419-****

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User's recommendation: Do not purchase deer feeder from wild game at Academy

Anonymous
map-marker Norfork, Arkansas

Camera displays err 5d, doesn't work

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My game cam took about a dozen pics then quit, it displays err 5d, so I did the recommended fix but it didn't work.

Contacting the company is a no go, they never pick up, you stay on hold forever.

These game cams are just garbage, the company must be the worst company on the planet, it's a real sad joke.

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User's recommendation: Don't waste your money on this company, you will regret it.

Edward P Gms

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Verified Reviewer

Bought a encounter cell and customer support was horrible

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Updated by user May 03, 2024

Return it to the store

Original review May 03, 2024

I bought a encounter cell game camera and a number of things to get everything I needed to get pictures,it would not read the SD card, and when you put in the serial number it wouldn't activate the camera and popped up call customer support I did all I got was a recording,I emailed the contact info to the information on the paper from the device, I got an email back telling me the company name number contact email etc wasn't part of their company.i ended up taking it back to Walmart sorry service there too.

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Loss:
$78
Cons:
  • Bad customer support

Preferred solution: Support to do their job and answer the phone

User's recommendation: Don't buy it.

Blake R Zup

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Verified Reviewer

Bad service for replacement camera

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Bought 2 Endeavor 2 cell cameras, 1 went bad within 3 months, replacement took6 weeks, replacement camera will not mesh with my old camera, now meither will not work and I have paid $264 for cell service for 2 cameras, not my fault camera was bad, absolutely the WORST customer service,

It takes 6-7 calls to get them to call back,

My password would not work, and I know it is correct,do yourself a favor, and go somewhere else. Pissed is putting it lightly!!

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Loss:
$264
Pros:
  • Picture quality
Cons:
  • Everything about them

Preferred solution: Full refund

User's recommendation: Stay away

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Bartlesville, Oklahoma

Very poor customer service/care

Wildgame Innovations - Very poor customer service/care

I purchased 6 trail cameras through the web site, they took the money from my account and after a week or so with no response I started trying to contact them to see the status my order! After being on hold for several minutes the repersentive told me that the order could not be filled and tried to sell me a more expensive camera with less features, I declined and asked for a refund, again on hold for several minutes he came back on stating that the refund would take 21 days!

That is ludicrous, not only did I have to pay for the cameras but for shipping!

I asked to speak to a supervisor and was told that one would call me back but no one ever did, not only is this very poor customer service but also shows very little respect for someone who puts there faith and money into a company they have trusted in the past! This is from confirmation number 212598!

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Patsy Yxg
map-marker Peoria, Illinois

Trail camera issues

Wildgame Innovations - Trail camera issues

My screen doesn't let me set. Date or time only thing pops up is no sd card when I take it out and it's same sd card when i got it also no reset button anywhere

Model number#ez20B2w-21

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Anonymous
map-marker Philadelphia, Pennsylvania

Terrble Customer Service

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I emailed customer service 2 days ago. Never received a confirmation email.

Still waiting. No number to call. This camera I purchased at Dick's Sorting Goods. I can't set it up.

It just keeps taking pictures while I am trying. I read another review where the person was having the same problem.

It would be nice to actually speak with someone to find out if I am doing something wrong, or if the camera is just defective. There is no troubleshooting information on the instructions.

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Jeff S Cqr

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Verified Reviewer

Account issues

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Can't get a count for camera set up on , can not get anyone o

In person to help

{{Redacted}}

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Preferred solution: Help in-person a phone call,812-360-1385

User's recommendation: Do not buy or use wildgame produsts

Khalila Bew
map-marker New York, New York

Camera didn’t work, but got charged twice for subscription!

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I had the cell cam encounter , kept saying to update even though it was updated. Returned it , cancelled subscription.

Not only was I still charged132$ for the sub but they charged me twice for the same subscription on the camera! Been calling customer service for weeks and no return yet. Still out 264$ for nothing.

Purchased 10/26/23 still dealing with this bs and its 11/16/23. Never buy anything from this company , customer service is garbage and say an agent will call back and never does!

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User's recommendation: Go with another company

Phillip P Brq

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Verified Reviewer

They suck

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Been waiting over a month for customer service just to call me back. Been calling every day.

For over a month sent them the owners every buddy that there is to contact and no one will help.

But they keep taking money for my cameras monthly. And they ain't even working and no one will cancel it they suck and need shut down

View full review
Loss:
$1000
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Do not support these idiots

Phillip P Brq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Help with camera

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They suck. No customer service and they keep taking monthly payments from a debit card. And cameras ain't even working

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Loss:
$1000
Cons:
  • Suck

Preferred solution: Full refund

User's recommendation: *** no

Corey T Haq

I purchased 10 terra cell cameras and 3 don’t work after 3 months

Ive called customer service 5 different times and always get told the same thing! I technician will call back within 24hrs! Never ever got a call once!

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Loss:
$500
Pros:
  • Few of the camera worked well
Cons:
  • Some cameras not working and no help fixing them

Preferred solution: Someone to help me get my cameras working!

User's recommendation: Buy something with better quality and better customer service!!!

Anthony R Ckt

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Verified Reviewer

Customer service does not exist!!!!

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Been trying for days to get product support on a camera that will not function. All I ever get is put on hold & forgot about, never able to actually get a person on the phone. No response to emails , or contact request on their website either.

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Loss:
$100
Pros:
  • Cost
Cons:
  • Absolutely no tech support or customer service

Preferred solution: Product support.

User's recommendation: Use another company.

Corey T Haq
map-marker New York, New York

I purchased 10 Tera cell cameras and pat a monthly subscription and three of them do not work after 3 months!!!!

I called 5 different times and all they could say is a technician will call back within 24 hrs never got any calls back from anyone

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User's recommendation: Do not wast your money especially when they cost money every month and you get nothing for it!

Mark P Nni

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Verified Reviewer

Camera not working

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still camera isn't working goes through 3 green flashing and then it goes steady green and I can't get help

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Loss:
$119

Preferred solution: support

User's recommendation: not good

About

Related Companies

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Summary

Wildgame Innovations is a company that was founded in 2002. Wildgame Innovations provides such products as trail cameras, laser rangefinders, action cameras, feeders, attractants and supplements, food plots, apparel and gear, feeder/camera accessories and many more. Wildgame Innovations is a great choice for all who like hunting. With Wildgame Innovations accessories hunting becomes easy and much more successful. High quality products, excellent services and competitive prices make Wildgame Innovations one of the best providers of hunting equipment to deal with. Many hunters have already made sure that Wildgame Innovations is worth dealing with.

Wildgame Innovations reviews and complaints

Wildgame Innovations is ranked 100 out of 451 in Hunting, Fishing and Camping category

Area Served

USA

Payment Methods

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