Wildgame Innovations Phone Numbers and Emails

Toll-Free Number:

  • (800) 847-8269
    Toll Free

Wildgame Attractants And Seeds:

  • (225) 638-4016
    Toll Free

Wildgame Innovations Email:

returns@planosynergy.com
Return/ Cancelation Issues
Is this your business?
PissedConsumer Club

Contact Information

Wildgame Innovations Website:

Wildgame Innovations Help Center:

Corporate Office Address:

WGI Innovations
602 Fountain Parkway
Grand Prairie, Texas 75050
United States

Other Info (opening hours):

Hours

Monday–Friday: 8:00 AM – 5:00 PM CT

Closed: Memorial Day, Independence Day,

Labor Day, Thanksgiving (Thursday/Friday),

Christmas (12/25-12/26)


Mailing Address:

2261 Morganza Highway

New Roads, LA 70760

More contact details

Wildgame Innovations Customer Service Reviews

1.3 / 5
Bad
Guest-5545614
Very poor customer service/care

I purchased 6 trail cameras through the web site, they took the money from my account and after a week or so with no response I started trying to contact them to see the status my order! After being on hold for several minutes the repersentive told me that the order could not be filled and tried to sell me a more expensive camera with less features, I declined and asked for a refund, again on hold for several minutes he came back on stating that the refund would take 21 days!

That is ludicrous, not only did I have to pay for the cameras but for shipping!

I asked to speak to a supervisor and was told that one would call me back but no one ever did, not only is this very poor customer service but also shows very little respect for someone who puts there faith and money into a company they have trusted in the past! This is from confirmation number 212598!

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Guest-5445543
Terrble Customer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I emailed customer service 2 days ago. Never received a confirmation email.

Still waiting. No number to call. This camera I purchased at Dick's Sorting Goods. I can't set it up.

It just keeps taking pictures while I am trying. I read another review where the person was having the same problem.

It would be nice to actually speak with someone to find out if I am doing something wrong, or if the camera is just defective. There is no troubleshooting information on the instructions.

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Guest-5267506
Game viewer screen broke doesn't operate

They do not respond. Will ask for full refund. Very frustrating dealing with very, very poor customer service.

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How Good is Wildgame Innovations's Customer Service?

Jeff S Cqr
Jeff S Cqr
Feels Disappointed | Nov 16, 2023

Been trying to activate my camera for 2 months now , can't get anyone to help and they never cal back

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Harding Tok
Harding Tok
Feels Disappointed | Oct 12, 2023

Not a good thing.

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Marya Fnt
Marya Fnt
Feels Satisfied | Aug 15, 2023

I had to call 3 different numbers before I finally reached a live person to talk to but when I finally reached someone she was very helpful and nice.I wasnt pissed at all.Paula was the representatives name.If all employees was as nice as her then fantastic.

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Jerrin Avl
Jerrin Avl
Feels Disappointed | Nov 10, 2022

Terrible

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Hugh Mce
Hugh Mce
Feels Neutral | Sep 30, 2022

Experience was great once I got to speak with a representative. I was on hold for 56 minutes. All over a defective sd port on a camera. Shouldn't have to wait that long to get this issue resolved especially since it was a defect from factory. So after all and said I was on the phone for over an hour. Could have atleast offered a free hat or sticker.

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Summary of Wildgame Innovations Customer Service Calls

408 TOTAL
CALLS
01:34 AVG CALL
DURATION
1% ISSUE
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Wildgame Innovations?

Product/ Service Question:

  • “Deer feeders stopped working”
  • “My camera stopped working”
  • “Camera wont connect to phone”

Request for Information Question:

  • “Question about Kicker 2.0 camera”
  • “Tech support”
  • “Trying to find out who the owner of a camera is so I can return it. A bear tore it down and dropped it on my property”

Account Question:

  • “Account issues”
  • “Logged out of account”
  • “Upgrade subscription”

Activation/ Cancellation Question:

  • “Can't get camera to activate”
  • “Need to deactivate a camera”
  • “To try and get my cameras reactivated”

Cards Question:

  • “Problem with SD card and scanning”
  • “4 cameras that show error, new card, new batteries”
  • “Terra cell SIM card won't activate”

Shipping and Delivery Question:

  • “Can not get the SD card reader app open”
  • “Never received an order”
  • “Encounter aux plug size & voltage, Wi-Fi -live view?”

Payments and Charges Question:

  • “Billing”
  • “My zero trace charge doesn't light up to tell me if it works”
  • “Can't put payment info in”

Staff Question:

  • “Cancle service”

Return/ Replace Question:

  • “Camera replacement”
  • “Returned trail camera”

Refund Question:

  • “Refund”

Other Question:

  • “Information”
  • “Pos”
  • “Camera has moisture inside lense”

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